AI Policy & Rollout Kit — IT Services edition · Prepared by Service operations lead
Owner: Service operations lead · Approver: Service delivery manager
Approved: Not recorded · Effective: Not recorded · Next review: 2026-10-22
Approval evidence: Not recorded
4 staff-release checks still need attention. Topics drafted: 11 of 11. Acknowledged: 0. Approval and rollout are tracked separately.
Policy scope: Draft for Harbor IT Services: applies to 24 employees and 4 contractors across service desk, engineering and operations. Examples cover organizational decisions and records. The kit does not inspect tenants, scan endpoints or implement technical controls. Each client company needs its own license.
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AI Policy & Rollout Kit — IT Services edition · Prepared by Service operations lead
Version 0.3 · Draft · Owner Service operations lead
4 staff-release checks need attention. Exporting a draft never approves the policy.
0 participant records; 0 acknowledged; 0 understanding checks recorded as passed. Counts describe the participant register only; check it against the full intended audience.
AI Policy & Rollout Kit — IT Services edition · Prepared by Service operations lead
Approval, distribution, acknowledgment and understanding are separate events. Showing 1–2 of 2 records. Long cells are excerpts; full wording is in the internal working record.
| Activity / audience | Planned | Recorded completion |
|---|---|---|
| Briefing / 24 employees and 4 contractors across service desk, engineering and operations | 2026-10-22 | Not recorded |
| Understanding check / Staff and contractors after policy approval | 2026-10-22 | Not recorded |
AI Policy & Rollout Kit — IT Services edition · Prepared by Service operations lead
Each record is one reported AI use. File imports and source approval claims do not grant approval. Review permissions and conditions in the full record. Showing 1–3 of 3 records. Long cells are excerpts; full wording is in the internal working record.
| Tool / use | Purpose / information | Owner / status |
|---|---|---|
| U-1 · SupportDraft | Draft internal support articles from public vendor documentation · Public documentation and synthetic support tickets | Service delivery manager / Restricted |
| U-2 · TicketNote | Summarize customer support tickets · None pending permission review | Service delivery manager / Unapproved |
| U-3 · CodeDraft | Suggest internal scripts using synthetic test cases · Synthetic configuration examples with no secrets | Service delivery manager / Restricted |
AI Policy & Rollout Kit — IT Services edition · Prepared by Service operations lead
3 open actions. Open actions first, then earliest recorded due date. Completed entries remain visible. Showing 1–3 of 3 records. Long cells are excerpts; full wording is in the internal working record.
| Next action | Owner | Due / status |
|---|---|---|
| A sample troubleshooting instruction has not been tested. Service delivery manager checks technical steps and removes customer identifiers | Service delivery manager | 2026-10-22 / In progress |
| Ticket-field redaction and customer permission remain unverified. Customer owner and security lead confirm permitted fields and processing terms | Service delivery manager | 2026-10-22 / Blocked |
| Two contractors have not confirmed tools or connector permissions. Engineer tests changes in an isolated environment; customer execution needs separate approval | Service delivery manager | 2026-10-22 / In progress |