Ask for a refund
Our 14-day refund policy covers every kit and the Practitioner License. A few quick questions first, so we can fix what’s wrong or make it right. If you still want the refund, you get it.
How it works
- Find your order. Your purchase email and purchase reference.
- Tell us what’s going on. Something isn’t working, or it isn’t the right fit for you.
- Get it fixed, or get your refund. For a technical problem we show the fix first. Otherwise we offer one way to keep your kit. If you still want the refund, you get it.
What we’ll ask: your purchase email, your purchase reference (on your receipt and delivery email, starting ES-), what’s going on and the main reason, and, if you like, a few words more. Never send card details, passwords or client evidence.
Your kit files also carry a license reference that starts with XS-. You don’t need it here. After a full refund, the download links for that stamped copy stop working.
Thank you
A copy is in your inbox. Questions: service@extrasphere.com.