Answer your customers’ AI questions fast, with evidence.
Software edition · Industry guide and worked example included
Start from answers to the AI questions enterprise buyers ask, link each one to the record behind it, and send a buyer pack your team has reviewed.
For you if a customer or prospect has sent AI questions with their vendor review.
Plan 60 to 90 minutes for a first response pass. Evidence collection and authorized review take additional time. Planning estimates assume the relevant information is available. They are not completion or approval guarantees.
See what you’ll have readyAlso in AI Readiness Bundle · $649 or AI Management Bundle · $849.
What you’ll have ready
- Answers grounded in your records
- Adapt the answer bank to the client’s questions and your actual practices.
- Evidence and visible gaps
- Reference supporting records and make unresolved items clear before anyone sends the response.
- A response you can reuse
- Export a buyer pack for review, and keep the answer bank for the next client request.
- Customer question
- Is customer data used to train AI models?
- Starting text from the answer bank
- Our AI tools do not train on customer data. Where a vendor offers it, we disable it.
- What was checked
- Tool
- SupportDraft, the AI assistant the support team uses to draft replies to customer tickets
- Account tier
- Business plan, company-managed workspace
- Data scope
- Support ticket text and customer contact details typed into draft replies. No production databases or code repositories are connected.
- Setting checked
- Admin console › Data controls › “Use workspace content to improve models”: Off
- Evidence
- E-03 Vendor AI assessment records
SupportDraft, Business plan, company workspace. Checked October 6, 2026 in Admin console › Data controls. “Use workspace content to improve models” is Off. Screenshot saved with this record. Personal accounts are not covered by this check.
- Scoped answer, as reviewed
- SupportDraft is the AI assistant our support team uses to draft replies to customer tickets. On our company Business plan, the setting that lets the vendor use our workspace content to improve its models is off. We checked it on October 6, 2026. This answer covers SupportDraft in our company workspace.
- Unresolved
- Two contractors have not confirmed which personal assistants they use, so any tools they use are not covered by this answer.
- Redaction of logs pasted into support tickets is still being verified. It is tracked as a separate action, and this answer makes no claim about it.
- Reviewed by
- Engineering manager · October 7, 2026
The starting text is the kit’s answer bank row, with one choice filled in, and E-03 is the evidence the kit suggests for it. The check, the excerpt and the scoped answer are a fictional example: adapt every answer to your own facts and review it before sending.
Covers the AI questions in a customer review. Answer the rest of a security questionnaire from your existing security answers. Sample answers need adaptation and human review.
Product AI feature records move here from the AI Feature Record Kit, where customer answers cite them. See the AI Feature Record Kit
Start where you are
Bring the client’s AI questions and the policies, tool lists or prior answers you already use. Start with the records you have today.
Excel and CSV import included.
- Bring your action records and past questions and answers.
- Match the columns and review duplicates before adding them to the dashboard.
- Choose Manual import, or Prepare a file with your AI with the included prompt and your work-approved assistant.
- Manual import works without any AI tool. Your file is read on your computer and nothing is sent anywhere.
- Import brings in action records (follow-ups, owners, dates) or past questions and answers. Past answers arrive as unreviewed drafts; reuse one through the response register, where the usual review applies.
Free guide: How to answer the AI section of a security questionnaire
Draft the answers
Use the answer bank to prepare a response that reflects your actual work.
Check the evidence
Reference your existing records. Ask the relevant owners to resolve or explain gaps.
Review and send
Export the buyer pack, get your normal review, and return it through the client’s requested channel.
See the workspace
Download the ZIP, extract it, and open START-HERE.html in a current desktop version of Chrome, Edge, Safari or Firefox. Save your work file to keep a copy you can load next time.
Files included in your download
- START-HERE.html The local dashboard for answers, evidence, and the buyer pack.
- Sample-Dashboard.html A completed fictional Cedar Cloud Software example to explore.
- Sample-Report.pdf The fictional example’s report, watermarked Fictional example.
- Sample-Report.html The same fictional report as a web page.
- KIT-GUIDE.html What each part of the kit is for.
- INDUSTRY-GUIDE.html Questions, examples and starting points for your industry.
- AI-Completion-Guide.html Optional instructions for working with your approved AI assistant.
- STAFF-EXERCISE.txt A short exercise to run with your team.
- Reference/License-and-scope.txt A copy of your license.
- Reference/Method.html How the kit is organized and what it covers.
- Reference/Sources-and-scope.txt Scope, source notes and package revision.
- Reference/Templates.docx Answer and evidence worksheets.
- Reference/Templates.pdf The same worksheets for reading or printing.
- READ-ME-FIRST.txt The first steps, in order.
- CHECK-YOUR-COMPUTER.html A one-minute check before you start on a work laptop.
- IF-SOMETHING-IS-BLOCKED.txt Help with browser and work-computer restrictions.
- LICENSE.txt, PURCHASE-TERMS.txt and REFUND-POLICY.txt Your license, purchase terms and refund policy.
- manifest.json Every file with its SHA-256 checksum, to check your download.
Using this with other kits
The Policy approval record moves in as evidence E-01. Shadow AI inventory moves in as evidence E-02. Both use Move records to another kit.
Use your existing owners and approval process. The Toolkit helps record internal decisions; the Questionnaire kit helps prepare answers to a client’s AI questions.
Questions
License
Standard kits cover internal use by one purchasing company. A consultancy can use a standard kit for its own business. Delivering branded kit copies to clients requires the separate Practitioner License and its client allocations.
Updates
Updates are included for 12 months from purchase.
Refund
Not the right fit? Contact us within 14 days of purchase for a refund. See our refund policy.
Built around Software companies and SaaS teams
Organize employee AI use in coding, support and documentation, then prepare a reviewed response to your buyer.
- Is the buyer asking about staff tools or AI embedded in your product?
- Which repositories, ticket fields and customer data may be processed?
- Who verifies a technical claim before it reaches procurement?
Your download includes INDUSTRY-GUIDE.html, STAFF-EXERCISE.txt and a worked Cedar Cloud Software example alongside the complete core kit. The editable workspace starts with your own blank records.
Staff AI use is recorded in the Shadow AI, Policy and Toolkit kits. Customer-facing AI features are recorded in the AI Feature Record Kit. The AI Questionnaire Response Kit answers customer questions from both. The AI Questionnaire Response Kit covers the AI questions in a customer review. Answer the other security questions from your existing security answers.